# Internal Communications Guide

**Zirtue Pay as the Ultimate Customer-Centric Option**

Educate your team about the benefits of Zirtue as an alternative payment option for our customers. Below are a few resources for getting your team up to speed on the benefits and flexibility of Zirtue.

## [Email Announcement](https://www.zirtue.com/internal-communications-guide#email-announcement)

Get co-workers up to speed on Zirtue Pay options.

### [Example Email: Pre-Launch](https://www.zirtue.com/internal-communications-guide#example-email-pre-launch)

**Audience:** Internal staff  
**Timing:** Prior to launching Zirtue externally  
**Channels to consider:** The messaging below can be customized to meet your needs. Some of our enterprise partners communicate with cross-functional partners through email, regular newsletters, meetings, or collaboration platforms like MS Teams.

**Goal(s):**
- Inform internal, cross-functional partners about the partnership with Zirtue
- Educate internal teams about the power of Zirtue for users

**Editable copy to support the buildout of internal communications pre-launch:**

**INTRO/OVERVIEW**  
In line with our **[MISSION/VALUES-BASED WARRANT]**, we’re excited to share that we’ll soon be offering a new way to help our customers who may be in need of a financial lifeline through Zirtue Pay. On **[LAUNCH DATE]**, we’ll be launching our partnership with Zirtue, the world’s first peer-to-peer IOU app for loved ones with direct payments to creditors.

In partnership with Zirtue, we are teaming up to build a more financially-inclusive customer payment experience. Using Zirtue Pay, our customers will be able to pay their **[BILL TYPE]** bills with financial support from a loved one instead of turning to predatory lending options, which can often make a tough situation worse.

Zirtue Pay will be shared with customers through our communications channels including **[CHANNELS]**. They can access Zirtue through our deeplink **[ENTERPRISE PARTNER DEEPLINK]** to access the app and pay their bill in just a few simple steps.

We’re glad to be able to meet customers where they are through this partnership with Zirtue. For any questions, please reach out to **[ENTERPRISE PARTNER CONTACT]**.

**[SENIOR LEADER SIGNATURE]**.

**Internal Communications:** [PDF - Internal Email Announcement](https://media.app.shortcut.com/api/attachments/files/clubhouse-assets/602eeede-f63b-4fb7-8720-3decf9ea6705/6903de28-fc25-4427-b278-9c371197f8ed/Internal%20Communications%20Email.pdf)

### [Billing Statement Messaging](https://www.zirtue.com/internal-communications-guide#billing-statement-messaging)

**Billing Statement:** [PDF- Billing Statement Copy](https://media.app.shortcut.com/api/attachments/files/clubhouse-assets/602eeede-f63b-4fb7-8720-3decf9ea6705/6903de4d-177b-478f-9d04-0d1197f4e87d/Billing%20Statement%20Messaging.pdf)

## [Social Support](https://www.zirtue.com/internal-communications-guide#social-support)

Use internal company social channels to announce Zirtue Pay availability.

### [Example](https://www.zirtue.com/internal-communications-guide#example)

**Tactic:** Zirtue social media posts  
**TO:** Zirtue followers  
**FROM:** Zirtue  
**Channels:** LinkedIn, Facebook, Twitter, TikTok, Instagram

**COPY:**  
We’re thrilled to announce our partnership with **[PARTNER]**! Together, we’re driving financial inclusion by offering alternative payment options for customers in need of a hand up. Through this partnership, **[PARTNER]**’s customers will be able to **[KEY ACTIVITY]** with financial support from a friend or family member.

## [Customer Support](https://www.zirtue.com/internal-communications-guide#customer-support)

**Phone Call Script:** [PDF - Call Center Phone Script](https://media.app.shortcut.com/api/attachments/files/clubhouse-assets/602eeede-f63b-4fb7-8720-3decf9ea6705/69040b43-ad1a-4ce1-ba3b-0908acbf9c28/Call%20Center%20Phone%20Script.pdf)

**📘 Email every user after they have called in regarding Zirtue:** We highly advise following up with your customer to ensure they fully understand the next steps when paying with Zirtue. Please use the PDF email below.

**Phone Call Follow-Up:** [PDF - Email Follow-Up to Phone Call](https://media.app.shortcut.com/api/attachments/files/clubhouse-assets/602eeede-f63b-4fb7-8720-3decf9ea6705/69040b76-ae97-40fc-808b-eee1739dba69/Email%20Follow%20Up%20to%20Phone%20Call.pdf)

**Customer Message Outreach:** [PDF - Customer Outreach Text](https://customer%20outreach%20text.pdf/)

Updated
1 month ago